The DSL Upgrade Can Be Problematic, But It's Usually Worth The Trouble
This is a great time to be considering a DSL upgrade if you're currently still using a dial-up Internet connection. The providers are advertising heavily, and you can move up to DSL for about the same monthly cost as many dial-up plans. If you have a choice of providers in your area, it will pay to compare the various offerings. You'll probably find a variety of packages all affording different speeds and different pricing. Remember, when comparing plans from different companies, be sure to compare apples to apples, as the lowest-priced plans from different providers can vary markedly as to connection speed, additional charges, and length of contract, if one is required (for heavily advertised plans, it usually is). There are a number of services on the web that will present you with a list of plans available in your area. Just enter 'compare DSL', 'find DSL providers' or something like that into your favorite search engine. Try a couple of different sites just to make sure you know about every DSL option available to you.
However, If you already have DSL, and you want to upgrade to a faster speed, it may not be as easy as you would expect. There are reports circulating on the web from some individuals who wanted to upgrade from a slower speed DSL option to a higher one. When they requested the procedure from their provider, they found that the company's various departments seemed to have differing opinions. One person might say 'you can't do that', another might say 'you have to cancel and then sign up again', and a third might proclaim that 'best way is to get a new phone line and have DSL installed there, then cancel your old phone line'. Whew! Seems like they never thought that anyone with DSL would ever want to upgrade.
Other people have managed to upgrade to a faster plan, but then find that only the upstream or only the downstream speed has increased, and they have to get on the phone with support to see if it can be fixed remotely. Sometimes it can't, necessitating another visit by a technician.
And there are the people who signed up for DSL when it first became available. When some inquired about an upgrade in speed, they were informed that the type of phone line they had wouldn't accomodate the current DSL technology, and if they wanted to upgrade, their only choice was to go without a phone line and internet connection for a week or so, while the old cable is removed and a new phone line installed. In this day and age, disconnecting someone who's had DSL for years from the internet would almost be like sending them back to the stone age :-) Be that as it may, while getting yourself a DSL upgrade might not be as easy as you would have hoped, once you're connected with that newfound speed, any trouble will probably seem well worthwhile!
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